We are a busy salon and to operate efficiently we require a minimum of 48 hours' notice for changes to appointments or cancellations, this is to ensure we are able to utilise any free space for waiting for clients in a timely fashion and manage our staff accordingly. We issue text and email reminders for ALL appointments, therefore failure to notify us within 48 hours will normally result in a charge of 50% of the booking value.
In the event of a ‘no show’ (cancellations/rearranged appointments within 48 hours OR missed appointment without notification) then 50% of the treatment cost will automatically be added to the client's account for payment on their next visit/or prior to making any further appointments.
Please note: Rearranging an appointment (within 48 hours of the original appointment time) for a future date, is still classed as a cancellation/no-show, and a 50% treatment charge will be applied to the rearranged booking to compensate the salon for lost time/business.